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If you have a comment or complaint please approach the Head of Establishment in the first instance. If the Head of Establishment does not resolve the issue to your satisfaction, you should contact our Customer Liaison Unit who will:
• Take a totally neutral stance in fully investigating your complaint.
• Acknowledge receipt of your complaint within five working days
• Give a full written response within a further 10 working days, unless another timescale has been agreed.
The Customer Liaison Unit can be contacted by phone or e-mail:
Phone: 0141 287 5384
E-mail: education@glasgow.gov.uk
Customer Liaison Unit
Education Services
Glasgow City Council City Chambers
40 John Street
GLASGOW
G1 1HL